CHARIS HEALTHCARE PHARMACY believes in helping its customers as far as possible, and has
therefore a liberal
cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made
immediately after placing the order. However, the cancellation request may
not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• CHARIS HEALTHCARE PHARMACY does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if
the customer establishes that the quality of product delivered is not
good.
• In case of receipt of damaged or defective items please report the
same to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end. This
should be reported within Only same day days of receipt of the products. In
case you feel that the product received is not as shown on the site or as
per your expectations, you must bring it to the notice of our customer
service within Only same day days of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate
decision.
• In case of complaints regarding products that come with a warranty
from manufacturers, please refer the issue to them. In case of any Refunds
approved by the CHARIS HEALTHCARE PHARMACY, it’ll take 1-2 Days days for the refund to be
processed to the end customer.
Refunds for purchases made through Charis Healthcare Pharmacy will primarily be processed using the UPI payment method:
• Refunds will be processed directly to the UPI account used for the original payment.
If the buyer does not have a UPI account or is unable to receive the refund through UPI,
our customer support team will contact the buyer to determine an alternative refund method.
• The buyer must provide accurate details for the chosen refund method to ensure smooth processing.
Charis Healthcare Pharmacy reserves the right to verify these details and take necessary steps to ensure the security and authenticity of the refund process.